System requirements
Before installation, make sure the computer meets the following conditions.
- Windows 7, 8, 10 or 11
- Available network connection (cloud sync version)
- Local file installation permissions
Windows official version
EYY Windows version
A quick reply tool suitable for customer service work computers, supporting conversation management, image and text sending, batch operations and team cloud synchronization. Basic functions are permanently free.
How to choose the version?
Most users directly download the latest version of Pro; choose the NET4 compatible version for old systems or when it fails to run; and choose the free stand-alone version if cloud synchronization is not required.
Installation steps
Three steps to complete Windows installation
After the download is complete, just follow the installation program prompts.
1
Download the installer
Click "Download the latest version of Pro" on this page to save the installation package to your computer.
2
Run and complete the installation
Double-click the installation package, select the installation location according to the prompts and complete the installation; if a system prompt appears, please confirm that the file comes from the official entrance of this page.
3
Start and import reply templates
Open EYY, log in or use the stand-alone version directly, create categories and import common customer service phrases.
FAQ
Windows download and installation help
What should I do if the latest version cannot run?
Please confirm that the system is Windows 7, 8, 10 or 11 before trying the NET4 compatible version. Windows XP is not supported yet.
What should I do if the system prompts that the installation package is risky?
Please confirm that the installation package is downloaded from the official link on this page. If the source is correct, you can view the details in the Windows security prompt and continue with the installation.
What is the difference between Pro, NET4 and stand-alone version?
Pro is suitable for new systems and supports cloud synchronization; NET4 is for some old system environments; the stand-alone version is permanently free, but does not include team cloud synchronization.
How to migrate the original customer service skills?
After installation, use the import function to migrate the original content; if you need format instructions, you can open the help tutorial to view the steps.