EYY download, installation and first use: complete first reply in 10 minutes

When you use EYY for the first time, you don’t need to import the entire set of reply templates from the beginning. A safer approach is to first complete the system version confirmation, installation and login, establish a set of test words, and then use a real chat window to verify the sending process. Below is a first-time use checklist that can be completed in about 10 minutes.

1. Confirm the device and usage scenarios before downloading

First confirm whether the current computer uses Windows or macOS, and which chat tools you mainly use to receive customers. The system version determines the installation package, and the chat scene determines which words need to be sorted out first.

• Personal customer service:First sort out the 10 replies that you type the most every day.
• Multiplayer team:First confirm the unified caliber of price, logistics and after-sales rules.
• Cross-platform reception:Record common platforms and check the input boxes and sending methods of each platform.

It is recommended to start from this siteDownload CenterChoose the corresponding platform and avoid obtaining old version installation packages from unknown links.

2. Complete the installation and first login

1. Download the corresponding system installation package and wait for the file to be completely saved.
2. Open the installation package and follow the installation wizard to complete the installation; if there are restrictions on company equipment, please contact the administrator first.
3. Launch EYY and complete registration or login.
4. After entering the main interface, first familiarize yourself with the speech grouping, search and sending areas, and do not rush to configure all functions at once.

3. Establish the first set of test reply templates

Create a new "First Test" group and put only 3 pieces of content without business risks, such as welcome, working hours description, and "Inquiry for you." Use words that customers will search for or customer service staff will think of in the title of each piece of writing, rather than “Template 1, Template 2.”

4. Complete three verifications in the real chat window

Open the chat tool you use daily and select an internal test account or colleague for testing. Check in sequence: whether the words can be found quickly, whether the content enters the correct input box, whether the line breaks after sending and whether the link is normal. Don’t face real customers directly for the first time.

• Short text: Check text, punctuation, and salutations.
• Segmented text: Check whether line breaks comply with platform display conventions.
• With variable content: Confirmation name, order number and other positions will be manually completed before sending.

5. Only expand high-frequency content after first use

After passing the test, it will be gradually expanded according to "pre-sales, orders, logistics, and after-sales". In the first week, priority is given to collecting real repeated questions, and 5 to 10 questions can be added every day. Importing a large number of unreviewed terms at one time will often make the search results more confusing.

6. Checklist after completion

• The installation package source and system version are correct.
• The account can be logged in normally and the main interface is available.
• At least 3 test phrases can be searched and called.
• Text, line breaks, and links in the real chat window appear normally.
• The team knows who will maintain high-risk content such as price and after-sales service.

If a certain step cannot be completed, you can continue to viewHelp tutorial, or use the troubleshooting article at the end of this article to check them one by one.