EYY Troubleshooting Guide: Login, Search, and Sending

After downloading and installing EYY, if it cannot be opened, cannot be logged in, cannot be found, or the sending location is incorrect, do not uninstall it repeatedly. It is usually easier to locate the cause by pressing "Download File - System Permissions - Account Status - Speech Content - Chat Platform" to check layer by layer.

Problem 1: The installation package cannot be opened

1. Confirm that the installation package comes from this siteDownload Center, and select the correct system version.
2. Check whether the file is completely downloaded and download it again if the file size is abnormal.
3. Confirm the remaining space of the system and whether the company computer restricts the installation of software.
4. Check the security or permission prompts that pop up from the system, and authorize according to the actual situation.

If you still can't open it after re-downloading, record the system name, system version and error screenshot, and then contact support personnel. It is easier to solve than just describing "cannot install".

Problem 2: Registration or login failed

First check the network and account information to confirm that the input method does not automatically add spaces. If you forget your password, use the normal retrieval process and do not try multiple unknown passwords in a row. Teams sharing devices should avoid allowing browsers or third-party tools to save administrator passwords.

Question 3: reply templates can be seen but cannot be searched

• Check whether the phrase is placed in the currently visible group.
• Does the title use customer intent words instead of internal numbers?
• Whether the keyword is too long or contains confusing synonyms.
• Whether there are multiple old versions with the same name, causing the correct content to be ranked behind.

It is recommended to use "scenario | intention" to name them uniformly, and add synonymous keywords for common expressions. For example, "Logistics | Query progress" can be associated with "Express delivery, delivery, where to go".

Problem 4: The correct input box is not entered after the call

First click on the target chat window and input box, and then call a short test phrase. If the platform has just been updated, multiple chat windows are open at the same time, or the input focus remains on the search box, the content may not go to the expected location. Close irrelevant windows and try again, and confirm whether the current version supports the platform.

Problem 5: Line breaks, links or special characters are displayed abnormally

Different platforms handle line breaks, link previews, emoticons, and special characters differently. Break long words into short sentences, and use internal accounts to test plain text, segmented text, and text with links. Don’t change the whole set of words at once, first identify what kind of content triggers the problem.

Question 6: Abnormality occurs after updating

First record the version number before and after the update, the time when the exception occurred, and the affected platform. Restart the client and chat tool, and then use the simplest test technique to reproduce. If only one platform is abnormal and other platforms are normal, the problem is more likely related to the interface or version change of the platform.

Prepare these 7 pieces of information before contacting support

• Device system and version.
• EYY version number.
• Affected chat platforms and versions.
• Specific steps.
• Expected results versus actual results.
• Error screenshots can be hidden for privacy.
• Whether the problem can be reproduced stably.

Complete information reduces back-and-forth questioning. More basic operations can be viewedHelp tutorialandVersion update。